QBSW, a.s. prináša kvalitné softvérové riešenia pre organizácie verejnej aj súkromnej sféry na Slovensku aj v zahraničí už od roku 2000. Špecializujeme sa na tvorbu komplexných riešení v oblasti analýzy, návrhu, tvorby a integrácie informačných systémov. Rastieme spolu s Vami: našimi klientmi, partnermi aj zamestnancami. Ponúkame rozsiahle znalosti a skúsenosti z oblasti tvorby softvérových riešení. Sme tu pre tých, ktorí vyžadujú vysoko spoľahlivé a kvalitné riešenia na zlepšenie a zefektívnenie svojich informačných procesov. Ponúkame rozsiahle znalosti a vedomosti z oblasti vývoja IS na mieru podľa požiadaviek zákazníka, softvérové riešenia pre finančný manažment vrátane IT outsourcingu a príbuzných konzultačných služieb. V rámci nášho produktového portfólia ponúkame i vývoj mobilných aplikácií pre platformy iOS a Android.

The main topic was an application of IT Service Management on basis of ITIL processes in banks and other financial institutions. Representatives of many Slovak bank took part in this workshop, where were presented successful projects of ITIL implementation not only in Slovakia. 

The workshop purpose was to introduce modern approaches to information technologies service management according to ITIL (IT Infrastructure Library) processes and also inform participants about software tools facilitating to use IT services and systems more effectively.

Introducing presentations were concerned with ITSM concepts and possibilities of ITIL processes usage in practice. Following presentations showed practical  real-time demonstration of „assyst“ system leant on more than 20 years experiences in IT services management and delivering. This solution except for optimization of all IT areas through ITIL processes (Service Desk, Incident Management, Problem Management, Change Management, Service Level Management, Supplier Management and Contact Management) helps to reduce IT costs and increase IT services know-how.

The key part of workshop was the presentation of Alan Luhman, a Change Manager and assyst administrator in Standard Bank in London who has devoted himself to ITIL processes and tools implementation several years yet. During his presentation he spoke about processes of ITIL implementation in international bank, from preliminary analyses and feasibility studies justifying the need of automation and IT environment monitoring, to visions of future expansion and system reengineering.

 

 

(26.06.2009)